Thank you for taking the time to provide feedback on our service. We are committed to delivering high-quality accommodation and support services, and we welcome feedback from everyone who engages with us.

This form can be completed by service users, family members, carers, advocates, social workers, personal advisors, healthcare professionals, partner agencies, and any other professional or representative involved in supporting a service user.

Your feedback helps us understand what we are doing well and where we can improve. All responses are treated confidentially and are used to support service development and quality improvement. It takes about five minutes, and you can complete it anonymously.

  1. 1 About you
  2. 2 Service user details
  3. 3 Quality of support
  4. 4 Accommodation standards
  5. 5 Outcomes and impact
  6. 6 Recommendation and consent

Step 1 of 6

About you

Tell us a little about yourself. Your name and contact details are optional — you are welcome to give feedback anonymously.

If you are completing this as a professional.

Email or phone, if you are happy for us to get in touch.

I am completing this form as

Step 2 of 6

Service user details

These details help us link your feedback to the right part of our service. They are optional.

Are you completing this form on behalf of a service user?
How long has the service user been involved with Allium Housing CIC?

Step 3 of 6

Quality of support

Please rate your experience, or your observations of the support provided to the service user.

Communication from staff
Professionalism of staff
Respect and dignity shown
Responsiveness to needs
Quality of support provided
Safeguarding and risk management
Partnership working with professionals
Progress towards goals and independence
Overall experience of the service

Step 4 of 6

Accommodation standards

Please rate the accommodation provided.

Cleanliness of accommodation
Safety and security
Standard of furnishings and facilities
Maintenance and repairs
Suitability of accommodation to meet needs
Overall quality of accommodation

Step 5 of 6

Outcomes and impact

Tell us what has changed, and what we could do better.

How has Allium Housing CIC positively impacted the service user?

Tick all that apply.

Have staff worked effectively with you and other professionals involved?

Step 6 of 6

Recommendation and consent

Finally, would you recommend us — and may we share what you have told us?

Would you recommend Allium Housing CIC to others?

Any further comments, compliments, suggestions or concerns.